FSM Privacy policy

PRIVACY POLICY FOR FIELD SERVICES MANAGEMENT APPLICATIONS

Last updated: May 02, 2018

YOUR PRIVACY IS IMPORTANT TO INCEPTUM. WE DEVELOPED THIS PRIVACY POLICY TO PROVIDE YOU WITH INFORMATION ON HOW WE PROCESS YOUR PERSONAL DATA WHEN YOU USE INCEPTUM FIELD SERVICE MANAGEMENT MOBILE APPLICATIONS (HEREIN “FSM APPS”) FOR ANDROID™ OR APPLE® SYSTEMS. FSM APP IS A INCEPTUM BRAND. FSM APP IS BUSINESS APPLICATION FOR MANAGING FIELD SERVICE PROVIDED BY INCEPTUM’S CUSTOMERS. SOMETIMES, END CLIENTS OF THE INCEPTUM’S CUSTOMERS ARE NATURAL PERSONS AND FSM APP IS PROCESSING AND GATHERING PRIVATE INFORMATION ABOUT CUSTOMERS EMPLOYEES AND END CLIENTS.

Other Inceptum websites, apps and products that do not include a link to this Privacy Policy and include a link to a different Inceptum privacy policy are governed by that privacy policy.

“Personal data” is information relating to an identified or identifiable natural person.

 

To jump to a specific section of this Privacy Policy, please click on a link below:

Personal data that is processed when you communicate with Inceptum:

When you interact with our customer installation and support representatives via email, telephone, online or in person, we collect personal data, such as your name, mailing address, phone number, email address and contact preferences; and information about our customers services you have, such as informations about serial numbers, dates of purchase or dates of contract end. We also may create event logs that are useful in diagnosing product or app performance-related issues, and capture information relating to installation of the equipment with mobile phone camera. To improve service delivery, customer service, subject to applicable laws, we may also take pictures of the installed equipment and share it with customer support representatives and sales team, and analyse any feedback provided to us through voluntary customer surveys.

All personal informations are stored in Croatia, European Union.

We do not collect data from cookies or browsing history of your device.

We will retain personal data contained in mobile app until the logoff. Logoff is standard procedure on the end of the working day.

If you reside in the European Union, you have the right under the General Data Protection Regulation to request from Inceptum access to and rectification or erasure of your personal data, data portability, restriction of processing of your personal data, the right to object to processing of your personal data, and the right to lodge a complaint with a supervisory authority.

To request access to or rectification, portability or erasure of your personal data, or to delete your Inceptum account, contact our product support team.

If you live in the European Union and you wish to exercise your right to restriction of processing or your right to object to processing,contact Inceptum at Vukovarska 269 d, 10000 Zagreb, Croatia or by email at support@inceptum.hr. If you do not live in the European Union but you believe you have a right to restriction of processing or a right to object to processing under your local laws, please contact same contact.